Service

  • Service and Technical Support

    Service Optimization2
    Laitram Machinery is committed to top-notch service. Our philosophy and experience continually guides us toward added-value solutions, and extends globally throughout every phase of the sales process – from planning, installation, and execution to support, optimization, and continuous improvement.
    Our Service and Technical Support teams offer unparalleled service in the industry.
    Laitram Machinery's experienced and qualified representatives stand shoulder-to-shoulder with you to make sure your Laitram equipment is properly maintained and repaired to guarantee long life of the machines. 
    Service Optimization1

    This includes in-person training of machine operators and maintenance personnel when machines are installed and commissioned at your plant.

    We deliver fast, reliable solutions and ongoing improvements to ensure machines are operating at their maximum capacity and efficiency...reducing downtime and other expenses.

    SErvice Electrical

     

    With global 24/7/365 access to Laitram Service and Technical Support Representatives, you will also receive (depending on specific machines in your plant): 

    • Careful, professional installations  
    • Commissioning that lays the foundation for lifetime performance  
    • On-site training and performance verification  
    • Fast-and-easy spare parts ordering  
    • On-site inventory of critical parts  
    • Prompt answers to your questions  
    • Fast turnaround for repairs (often with no on-site service call)  
    • Peeling Systems: Regularly scheduled maintenance (roller changes, etc.) approximately twice each year  
    • Process Control Systems: 24/7/365 access to our team of skilled personnel, who can remotely access your specific control System and make necessary adjustments – with no service call.  
    • On-site visits, when needed  
    • Pro-active solutions and upgrades to your Laitram equipment 

    Optimization Services

    Optimization

    Laitram Machinery is pro-active in its approach to Customer Service and works with you through every phase of the sales process: from planning, installation, and execution to support, optimization, and continuous improvement. 

    Laitram Machinery’s Optimization team helps you make the best decision with:

    • Dedicated test, research, and educational facilities
    • In-depth analysis of your current situation and needs…as well as your expansion plans
    • Advice from experts in the field and consultations on best practices
    • Detailed analysis of all the components and optimal layouts for each proposal.

    In an ever-increasing and demanding market, a processor’s success relieson the ability to optimize plants and equipment.  Laitram Machinery’s Optimization team provides solutions that incorporate:

    • Improved peeling, grading, cooking, blanching, and pasteurizing processes
    • Enhancements in plant efficiency
    • Other integrated solutions 
    Graph Peelability

    We provide a comprehensive approach that makes a tremendous difference for our customers world-wide. 

    The combined impact ofprevention, maintenance, optimization, communication and support brings consistently higher yield, and better quality product.

    Optimization Solutions

    • Service Optimization: Expert support and training, plant surveys, reporting (with consistent connectivity)
    • Process Optimization: Routine, systematic quality measurements; baseline quality assessments; identification of opportunities for improvement; completed actions aned confirmed results

    Order Parts

    Shrimp Peeling Rollers

    How to order Spare Parts
    When ordering any Laitram Machinery repair part(s), provide the model and machine serial number, as well as the repair part number(s).

    • Refer to the mechanical drawings and Bill of Materials to properly identify the needed repair part(s).
    • Always confirm part numbers with the Laitram Machinery Parts Department.
    • Before ordering spare rollers, verify the correct rollers with the Laitram Machinery Parts Department.
    Have ready:
    1. Your Company Name
    2. Your Shipping Address
    3. Your Name and Phone Number
    4. The Equipment/Machine Serial Number
    5. Drawing/Part Number(s)
    6. Quantity Desired
    7. Photos of the Part when no part number is available


    Click here to send an email
    to the Spare Parts Department or contact your Customer Service Representative.
    +1 504 733 6000, ext. 5274

    Customer Service global numbers: 

      

    - US & Latin America:
       +1 504 570 5299
    - Asia Pacific:
       +65 96 31 6816
    - Europe:
       +45 98 90 0780
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